*Consultation appointments- These appointments are for new colour clients to discuss what you would like to achieve with your current colour. I will go through my colour charts, go through your hair history and do all the relevant hair & skin tests with you. This appointment is £20. The money will be taken off your final total when your colour is booked in and will be used as a cancellation fee if you cancel your appointment with less than 48 hours notice.
*Cancellations- I require 48 hours notice to change or cancel your appointment, i need to be able to fill this appointment as my clientele is growing and i now has a waiting list. If less notice is given you will be charged 50% of your total price and this covers the cost of products, of course i cant make you pay this but you will not be aloud back on my books.
* Refunds- If you are unhappy with your colour or cut i need to be told straight away or within 3 days maximum and i will re do your hair at no cost, any time after this period and you will not be refunded.
*I cannot come into homes of smokers as I am Asthmatic so unfortunately I wont be able to accommodate you.
* I am a dog lover and have my own dog so i am happy for your dog to be around whilst your having your hair done. If you have a reactive dog then of course it will need to be put out of the way, for the duration of my visit.
*If you have a child with special needs, please do not worry as i have a great understanding of these behaviours as i myself have an autistic brother so i am happy to accommodate you in any way i can and make the visit as stress free as possible for them.
please note i dont offer mens cutting services